In searching for articles to use to support my position in the last paper, I used google as my friend. I searched for topics by using keywords such as "incivility", and "trolling" and "solutions for bad discourse. I came across many different scholarly articles, definitions, and blogs regarding all these different issues. Fortunately, I didnt have to go very far to find any of these results either... They all happened to be provided on the first page of results by google.
http://www.webdistortion.com/2013/11/30/discourse-open-source-forum-solution-weve-waiting/
http://www.wired.com/2014/10/trolls-will-always-win/
https://hbr.org/2013/01/the-price-of-incivility/
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